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Frequently Asked Questions (FAQ)

Q:  Can I return my items?

A:  By the products being items that come in close contact of your skin, there are no refunds or exchanges. In the unlikely event, you receive a damaged item, I will gladly replace it.  For all other questions or inquiries, please contact me at stylesbyyourstrulyy@gmail.com

Q:  How long does processing and shipping take?

A: It takes approximately 3 to 5 business days (excluding USPS processing and delivery time) to process an order.

To reduce the processing time for your order make sure your billing name and address is the same as that is used for your credit card account. Unverified orders will be canceled and fully refunded back to the cardholder with email notification.

All products are shipped from Houston, Texas. USPS is our preferred shipping carrier within the US. Orders are shipped via USPS FIRST CLASS.

Please allow 3-5 business days (excluding holidays) for your items to arrive or longer depending on USPS daily operations and expected delivery time.

Once the package(s) have left the distribution process and a tracking number will  be emailed, we are not liable for lost or damaged packages. We are not responsible for delivery delays due to weather, mishandling by carrier, or undeliverable addresses.

Q: Which payment methods can be used to purchase items?

A:  All Major Credit Cards, Debit Cards, Cash, Mobile Payments (Zelle, Cash App, and Apple Pay)

Q: Can I change my order?

A: Once an order is placed, there is no adding, removing, or changing any items in the order.

Q: Can I cancel my order once I made a purchase?

A:  All sales are final. Once an order is placed, it cannot be cancelled.

 

Q: How can I change my address after I placed an order?

A: You may email stylesbyyourstrulyy@gmail.com with your updated address.

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